FAQ – Frequently Asked Questions

How can I order products from Caffè Gran Gourmet
How long are the delivery times

From 24 – 48 hrs. If order arrives with us until 12.00h, the goods can arrive the next day already.

Which types of coffee can i order
Can I also use your Miscela d'Oro capsules in a Nespresso coffee machine

Yes, they are compatible with all Nespresso capsule machines.

 

further information

 

Can I also buy coffee machines at Caffè Gran Gourmet

Of course. You can buy, rent, or have in operating (will be provided) coffee machines.

further information

Which accessories do you have on offer

We offer a wide range of accessories. From the stir bar to the cappuccino cup. You can take everything from our online shop under “additional products” or “accessories”.

Additional products

Accessories

Do you also have gift set on offer

 

We have a very nice gift set consisting of 6 espresso cups with saucers and a selectable 250 gr coffee bean or ground coffee can.

further information

 

Which payment options are there
  • By bill
  • Pay-Pal
  • Credit Card
  • Quick Payment
My coffee machine does not run anymore

In such a case, we distinguish first whether it is a “bought”, “rented” or ” in operating” used coffee machine:

  • if purchased:
    Is it a warranty claim (defective parts) or is it a normal maintenance service? Upon request, a replacement machine can be provided at a reasonable cost, so that you can enjoy our coffee during the service time.
  • if rented:
    Replacement machine free of charge
  • If in Operating – “Carefree package”
    Free exchange machine
What means "Operating"

Enjoy the benefits of the carefree package. We guarantee you a top service and optimal functioning of the coffee machine at all times, so that you can enjoy your coffee Miscela d’Oro carefree and without interruptions. At Operating you enjoy a full guarantee.

  • coffee machine is provided for free
  • No acquisition costs
  • Service & replacement machine for free
  • No repair costs
  • Full warranty on normal wear and tear (during contract period). Periodic decalcification is not covered.
  • Products are to be purchased exclusively from “Caffè Gran Gourmet GmbH”
  • Coffee Price (depending on the coffee machine price and the monthly consumption)

Contact us for a personal consultation, so that we can offer you the right carefree solution.

What exactly does Bio & fairtrade mean

Of biological can only be recognized, if on fields on which coffee is grown, for at least 2 years, no chemical products have been used.

Bio & Fairtrade                              further information

Certificates Bio & Fairtrade     Certificates 

 

How can you be sure that the coffee is of high quality

From the selection of coffee beans, the roasting (in-house), to the packaging, miscela d’Oro has the task of complying with the strictest of regulations so that we can offer our customers a sustainable and high quality. See homepage under “Certifications”.

further information 

Are there any miscela d'Oro points of sale in Switzerland

A point of sale is planned in the near future.

All infos about the company - "Miscela d'Oro"

We constantly look for new ways to evoke in others the same emotions we feel every day.

Read all about “Miscela d’Oro”:

  • The company from 1946 to today
  • Quality and technology
  • The production cycle
  • World Wide
further information